Responsible Gaming at 7999bd

1. 18+ Age Restriction

7999bd operates exclusively for adults aged 18 years and above. This is a strict, non-negotiable requirement and applies to every player across Bangladesh — whether you are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Gambling by minors is illegal and causes serious harm; we take our obligation to prevent it extremely seriously.

During account registration, all players are required to confirm that they are 18 or older. As part of our Know Your Customer (KYC) verification process, we may request a government-issued identity document — such as a National Identity Card (NID), passport, or driver's licence — to verify your age before processing any deposit or withdrawal. Where our fraud detection systems raise a concern about a player's age, we will suspend the account and conduct a full age verification review before reinstating access.

If you are aware of a minor attempting to use 7999bd, please contact our support team immediately at [email protected]. We will act without delay. Parents and guardians should also consider using parental control software on shared devices to prevent underage access to any gambling platform.

2. Recognising Problem Gambling

Gambling is meant to be a form of entertainment — something you do with disposable income you can genuinely afford to spend. When gambling shifts from leisure to compulsion, it becomes a problem that can affect your finances, relationships, work, and mental health. Recognising the early warning signs is the first step toward getting things back under control.

Warning Signs to Watch For

• Gambling with money intended for essential expenses such as rent, food, or bills
• Borrowing money from family or friends in Dhaka, Chittagong, or elsewhere to fund gambling sessions
• Feeling anxious, irritable, or restless when you try to reduce or stop gambling
• Chasing losses — continuing to play in an attempt to win back money you have already lost
• Spending significantly more time gambling than you originally intended
• Hiding your gambling activity from family members or loved ones
• Neglecting work, study, or social responsibilities because of gambling
• Using gambling as a way to cope with stress, loneliness, depression, or anxiety

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use the tools described in Sections 4, 5, and 6 below, and to reach out to the support resources listed in Section 7. You do not need to be in crisis for these tools to be appropriate — they are designed to be used early, as a precaution.

3. Player Protection Tools

All 7999bd responsible gaming tools are available free of charge and can be activated within seconds from your account settings panel. You do not need to contact support to enable most of them — they are self-service by design so that you can act immediately when you feel you need to.

The complete suite of player protection tools currently available on 7999bd includes: deposit limits, loss limits, session time limits, reality check alerts, cool-off periods, and self-exclusion. Each tool is described in detail in the sections below. Where a limit or restriction is increased (i.e., made less restrictive), a mandatory 24-hour waiting period applies before the change takes effect. Where a limit is decreased or a restriction is made more restrictive, the change takes effect immediately without any waiting period.

4. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to keep your gambling spending predictable and within budget. 7999bd allows you to define a maximum deposit amount for the following periods:

• Daily limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, etc.) in a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total deposit amount across a rolling 7-day period.
• Monthly limit: The maximum total deposit amount across a rolling 30-day period.

All limits are denominated in Bangladeshi Taka (৳). There is no minimum limit value — you may set a limit as low as ৳100 per day if that suits your budget. If you have multiple limits active simultaneously (e.g., both a daily and a monthly limit), the most restrictive threshold will apply at any given moment.

In addition to deposit limits, 7999bd offers a wagering (loss) limit that caps the maximum amount you can lose — not just deposit — in a given period. This is particularly useful for players who fund their accounts with a single larger deposit and want to control their in-session spending rather than their funding frequency.

To modify an existing limit: access Account Settings → Responsible Gaming → Spending Limits. Remember — a limit reduction takes effect immediately, while a limit increase will not take effect for 24 hours, giving you time to reconsider.

5. Time-Out & Cool-Off Features

Sometimes the most helpful thing is simply a break. 7999bd's time-out and cool-off features allow you to temporarily suspend access to your account without going through the full self-exclusion process.

Session Time Limits

A session time limit caps the duration of any single continuous gaming session. Once the limit is reached, you will receive a prominent on-screen notification. You may choose to log out at that point, or — if you have not also enabled a mandatory log-out — continue playing. We recommend enabling mandatory log-out alongside your session limit for maximum effectiveness.

Reality Check Notifications

Reality check alerts appear as on-screen pop-ups at the interval you select (30, 60, or 90 minutes). Each alert displays your current session duration and a summary of your net wagering activity. You will be asked to confirm whether you wish to continue playing. These reminders are designed to interrupt the flow of play and encourage conscious decision-making.

Cool-Off Periods

A cool-off period is a short-term voluntary break from the platform. You can activate a cool-off of 24 hours, 7 days, or 30 days from your Responsible Gaming settings. During a cool-off period:

• Your account will be inaccessible for login.
• All pending promotional communications will be paused.
• Any pending withdrawals will continue to be processed normally.
• Your account data and balance are preserved and will be available when the cool-off ends.

A cool-off period cannot be cancelled once activated. If you feel you need a longer break, consider activating a full self-exclusion instead — see Section 6 below.

6. Self-Exclusion Programme

Self-exclusion is 7999bd's most comprehensive player protection measure. It is intended for players who feel that their gambling has become or is becoming a problem, and who want a firm, enforceable commitment to stop playing for an extended period.

How to Apply for Self-Exclusion

You can request self-exclusion through either of the following channels:

• Account dashboard: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion duration.
• Support team: Contact our support team via live chat or by writing to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred duration. We will process and confirm the exclusion within 24 hours.

Available Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Permanent — no end date; requires a formal reinstatement review after a minimum of 5 years

What Happens During Self-Exclusion

Once your self-exclusion is active, 7999bd will:

• Block all login access to your account immediately.
• Cease all bonus, promotional, and marketing communications to your email and mobile number.
• Process any outstanding withdrawal requests in the normal timeframe so that your funds are returned to you.
• Flag your account to prevent re-registration under the same identity details for the duration of the exclusion.

Reinstatement After Self-Exclusion

When a self-exclusion period expires, your account will not be automatically reactivated. You must contact our support team and submit a formal reinstatement request. Our team will review your request and, where appropriate, may recommend a phased return with reduced deposit limits in place for an initial period. For permanent self-exclusions, a minimum exclusion period of 5 years must have elapsed before a reinstatement request will be considered.

7. Support & Help Resources

You do not have to face gambling-related difficulties alone. 7999bd's support team is available around the clock to listen, provide guidance, and help you access the right tools. Beyond our own team, we encourage players across Bangladesh to reach out to professional counselling and support services if they feel that gambling is negatively affecting their life.

Contact 7999bd Support

For responsible gaming assistance, account restrictions, or self-exclusion requests, contact us via:

• Live chat: Available 24/7 directly on the 7999bd platform — look for the chat icon in the bottom-right corner of any page.
• Email: [email protected] — include "Responsible Gaming" in your subject line for priority routing to our specialist team.

Talking to Someone You Trust

If you are struggling with gambling-related stress, one of the most effective steps you can take is to talk openly with a family member, close friend, or trusted community figure — whether in Dhaka, Sylhet, Chittagong, or anywhere else in Bangladesh. Acknowledging that gambling has become a problem is not a sign of weakness; it is a sign of self-awareness and strength. The people who care about you will want to help.

Professional Counselling

Bangladesh has a growing network of mental health and counselling professionals who can provide confidential support for gambling-related issues. If you feel unable to discuss the matter with someone you know, please consider seeking professional counselling. A general practitioner (GP) or local health clinic can provide referrals. Remember: problem gambling is a recognised behavioural condition, not a moral failing, and it responds well to professional support.

8. Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for 7999bd — it is central to everything we do. We believe that sustainable, enjoyable gaming can only exist in an environment where players feel safe, informed, and in control. That belief shapes every product decision we make, from how we design our deposit flow to how we train our support team.

We are committed to continuously improving our responsible gaming tools based on player feedback and industry best practice. We regularly review the effectiveness of our player protection measures and invest in new technologies — such as behavioural analytics that can detect early signs of problem gambling and proactively prompt at-risk players to use our support tools.

7999bd will never exploit a player's vulnerability. We do not send bonus or promotional offers to players who have active deposit limits, cool-off periods, or self-exclusions in place. We do not design our games or promotions to encourage players to chase losses. And we will always put a player's long-term wellbeing above a short-term commercial gain.

If you ever feel that 7999bd has failed to live up to these commitments, please tell us. Write to [email protected] with the subject line "Responsible Gaming Feedback". Every message is reviewed by our player protection team and taken seriously. Together, we can make 7999bd a platform that Bangladesh's players can trust — not just to deliver great games, but to look after the people who play them.